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WELCOME! To Zenvy

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Faq

 I just placed an order. When will it ship?

We do our best to ship items as quickly as possible.
Please allow 24–48 hours for production time before your order is shipped.
Typical delivery times are:

  • 4–15 business days within the USA
  • 9–18 business days for international orders

If you have any questions, feel free to email us at businessbaloch7@gmail.com.


 I’m not satisfied with my order. Can it be returned? What if there’s an issue?

We offer a 100% money-back guarantee if the item you receive is defective or damaged.

  • You have 30 days to return the product to us for a full refund.
  • Return shipping costs are the customer’s responsibility.
  • Once we receive the returned item, your original purchase amount will be refunded in full.

Please make sure to include your name and order number with the returned parcel.

⚠️ Note: If your order is already in transit, please wait for it to arrive before requesting a return.


 Can I cancel my order?

Yes! You can cancel your order without any penalty, but it must be cancelled before the item is shipped.

I have entered an incorrect address what do I do now?

If you have misspelled or auto-filled in an incorrect address, wait for your order confirmation email. Once you double-check if the address given is wrong kindly notify us via email at businessbaloch7@gmail.com If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.


How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 4–15 days within the USA and usually 9–18 days to the rest of the world.


I have a question that wasn't answered, can you please help?

Absolutely! We are here for you! Please send us an email at
businessbaloch7@gmail.com and we will be happy to assist you in any way we can.

We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thank you.